Hey there. I wanted to personally respond to this as I’m on the team that handles the recorder (in addition to many other areas of the application).
First, I’d like to apologize. It’s a really sucky feeling when you give feedback and and nothing seems to come of it. It just feels like you’re shouting into a void, or getting the corporate response runaround in the hopes you’ll go away. For what it’s worth, this isn’t what has been happening with webcams. Medal has seen several internal team restructures in a very short period of time last year, so this is unfortunately one of the things that just fell through the cracks in the transitions between teams.
For what it’s worth, before that happened, we did also spend a lot of time on trying to fix webcams, but we couldn’t get a fix that felt good to send to users. The fixes we had didn’t work for everyone or wouldn’t work all the time. Eventually we had other things come up that we had to work, and fixing webcams was left behind.
I understand all of this can just sound like a bunch of excuses, so I will say that I do want to fix webcams, especially head of some launches that we have planned for summer where using a webcam will be very important, but I also want to set the expectation that we have some urgent issues that affect a lot of users we need to fix first before we’d be able to do that.
Lastly, I want to thank you for the time and passion you’ve poured into documenting this issue for us. Medal is built on feedback and issue reports from users like you, I went ahead and granted you three months of Medal premium for your efforts.
I hope this helps,